Soft skills
Soft - are personality skills and qualities, which play a key role in a successful professional activity. They are usually linked to the ability to interact effectively with other persons, within an organization, in accordance with its objectives, values and culture, communicate, resolve conflicts and adjust to unstable circumstances.
What soft skills to evaluate in a candidate?
WHAT QUESTIONS SHOULD I ASK IN ORDER TO EVALUATE AND CHOOSE THE RIGHT CANDIDATE FOR YOU?
Before inviting a candidate for an interview, it is important to answer 4 questions:
01
What skills will help to achieve the company's goals. For example, if a company is looking to improve customer service, then communication and empathy skills may be important.
Or, if you need all employees to enter information into the CRM, then discipline skills may be a priority.
Or, if you need all employees to enter information into the CRM, then discipline skills may be a priority.
Make your list of competencies
Look at successful and efficient employees, what qualities and skills help them perform tasks well?
02
What interview questions should be asked to assess whether the candidate has these competencies and to what extent?
03
04
NO MORE WASTING TIME WITH GENERAL QUESTIONS AND ANSWERS
- Result orientation - an employee’s ability to focus on achieving the end goal and obtaining specific results in his/her work, without seeking reasons and the impossibility of achievement. This skill includes stress-resistant abilities, high motivation and willingness to overcome difficulties.
- Dedication to his or her work - a growing interest in his/her own work and a tendency to constantly improve his/her skills and knowledge. This skill includes the willingness to invest force and energy in personal development and professional skills.
- Teamwork - is the ability of an employee to interact efficiently, collaborate and achieve common goals in a working group or team. This skill includes the ability to listen to and respect each other’s views, adapt to the team’s working style, take into account the needs and interests of the others, suggest mutually advantageous solutions and contribute to the overall outcome.
- Discipline - an employee’s ability to maintain order, follow established procedures, respect deadlines and perform his/her duties strictly in accordance with set standards and rules.
- Honesty - fairness, safety and ethics in an employee’s actions and decisions. This skill means adherence to moral norms, principles and standards both in professional and personal life.
- Communication skills - the ability to communicate information, ideas, thoughts and instructions effectively and clearly, both verbally and in written form. It includes: establishing contact, maintaining attention, listening actively.
- Creativity and initiative - the ability to generate new and original ideas, to find innovative approaches to solving problems and decision-making, and to come up with innovative solutions to improve labor efficiency and achieve the goals. This skill includes the ability to be proactive, to suggest new ideas, to accept additional challenges and to act independently to achieve the organization’s common goals.
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